We are an award-winning business established 25 years and have been accredited by Autotrader as being highly rated three years in a row based on our customer's experiences with us. We're proud of the reputation we have gained for being organised and efficient in the way we do business. For fifteen years we've run the business from the grounds of our country home in Dorset, central to the South of England. If you are travelling to us we are easy to find by car, we are pleased to collect you from the train station or airport;- most major cities fly to Southampton. We also have an Enterprise Car Hire branch one road away so often customers hire a car one way to get to us. When you arrive at our electric gates the experience begins, our manicured gardens and purpose built office create a professional but relaxed environment. If you would prefer to have your new car delivered this can also be arranged.
We buy all of our cars directly from their owners through recommendations and repeat custom and are very proud of the fact that we own all of the cars we have in stock. As we only buy cars directly from their owners we always have an excellent understanding of where a car has been and how it has been maintained. We will ensure that we take the time to answer any questions you may have about the car you are calling about, discussing every aspect of the car in detail with you. As we don't have the costs of a main road showroom or salesmen we can work on much smaller profit margins meaning our cars are exceptional value for money.
WE WORK DIFFERENTLY TO MOST SHOWROOMS AND FORECOURTS. EVERY CARE IS TAKEN TO DISCUSS ALL ASPECTS OF THE DEAL BEFORE YOU TRAVEL TO US.
We buy sought after cars and price them well so we get a lot of people who want to browse all of our cars or come and try them out. This isn't really what we do, for this it's best to visit the main road showrooms that are fully staffed and have salesmen to provide the sales patter and let people drive their cars even if there is no intention to do a deal.
The difference is that we spend all of our time accommodating the customers who know what they want, basically the buyers not the browsers. We provide an excellent service to those who are near the end of the journey and have narrowed it down to a specific car, hopefully the one we have as long as the figures look good and it's described correctly. For those just out to try different cars we can't accommodate and for this we apologise, but our time is fully absorbed providing the ultimate customer service to those of you who have discussed a deal on the phone and left us a reservation deposit, those travelling to us to buy, subject to being happy when here.
We discuss the deal whilst you are still in the comfort of your own home, answer any questions you may have and send you any information you require. We are available on the phone for you day and evening all the way through the transaction and beyond. When the deal is agreed we take a deposit to reserve it for you, subsequently booking you in for a day and time to suit you so we can expect you and make the experience enjoyable. We never double book our customers so when you arrive with us you will have our full attention, the car and paperwork will be ready for you. As long as our car has been described correctly there is no embarrassing haggling needed on the day as everyone already knows where they stand, it's so much nicer. Think about it, no worry about what you'll get for your part exchange or pretending not to love our car so you get a better deal, it's all unnecessary. We do things differently and are proud of it, we're straight forward and as such have developed a successful process which enables us to sell around 300 cars a year in the most mutually delightful way;-
(1) We will go through the details of our car with you on the phone and answer any questions. We will describe our car to you accurately, send you copies of paperwork and a video. All of our cars are at our property.
(2) If you have a part exchange we can go through the details on the phone and can offer you a price subject to seeing and driving it on the day.
(3) If you'd like car finance we can give you quotes and even get things rolling so things run smoother on the day.
(4) Once a deal has been agreed in principal, we take a £500 reservation deposit to hold the deal and will send you confirmation.
(5) We book a convenient day for you to travel to us, everything will be ready for you and our time is yours. No waiting around, no disorganisation, just a slick operation that will delight you. Subject to you being happy with our car we can go ahead and complete the deal. You will have as long as you need and everything will be handled efficiently.
This process enables us to spend quality time with our customers rather than being so busy showing people cars that we are unable to offer you the attention you deserve. We're not trying to sell everyone a car, just to accommodate the genuine buyers in the most delightful way.
*Subject to pre-payment we can also have cars delivered straight to your door!
*We love buying cars back that we have previously supplied, so please remember us when it's time to sell!